Terms & Conditions

Bookings

• All bookings must be made in writing (email or booking form) and confirmed by First Nations Education/Aboriginal Incursions pty ltd.
• A booking is not considered confirmed until written confirmation and payment (full or deposit) has been received.

Payment

• Payment terms will be outlined in the booking confirmation or invoice.
• Unless otherwise agreed, full payment must be made prior to the delivery of the Services.
• Payment methods include direct bank transfer, credit/debit card, or other approved methods.
• Late payments may incur additional charges.

Pricing

• Prices for Services are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.
• Quotes are valid for 30 days from the date of issue unless otherwise specified.
• Travel, accommodation, and materials (if applicable) may be charged separately.

Cancellations and Refunds

• Cancellations must be made in writing.
• If a Customer cancels:
• More than 14 days before the event: option  to change the date or package
• Between 7‒14 days before the event: cancellation fee involved
• Less than 7 days before the event: full invoice fee of original invoice will be charged
• If the Supplier cancels, a full refund or reschedule will be offered.

Changes and Rescheduling

• Requests to reschedule must be made in writing and will be accommodated where possible.
• Additional costs may apply for rescheduling, especially if travel or accommodation is affected.

Cultural Protocols and Respect

• Customers and participants must engage respectfully with First Nations cultural knowledge, educators, and performers.
• Recording, photography, or reproduction of cultural content is not permitted without prior written consent.
• Sacred, restricted, or sensitive knowledge will only be shared in line with appropriate permissions and protocols.

Intellectual and Cultural Property

• All cultural knowledge, stories, performances, artworks, and teaching materials remain the property of the respective First Nations custodians.
• Customers may not reproduce, adapt, or distribute materials without explicit permission.

Health, Safety, and Environment

• The Customer is responsible for providing a safe and suitable venue for the Services.
• The Supplier reserves the right to stop or cancel a program if safety or cultural integrity is at risk.

Liability

• The Supplier is not liable for any loss, injury, or damages arising from participation in the Services, except where required by law.
• Customers must ensure participants are covered by appropriate insurance (e.g., school, workplace, or venue policies).

Dispute Resolution

• Any disputes should first be addressed in good faith through direct communication.
• If unresolved, the matter may be referred to mediation with a mutually agreed mediator.

Governing Law

• This Agreement is governed by the laws of Australia and the state/territory in which the Services are delivered.

Acknowledgement

• By booking with Aboriginal Incursions pty ltd trading as  First Nations Education, the Customer confirms they have read, understood, and agree to these Terms and Conditions of Purchase.